Garreth Lowe

IT Professional

Montego Bay, JM.

About

Dedicated and proactive professional with a strong passion for problem-solving and process optimization. I thrive on addressing challenges and am committed to finding effective solutions through research and networking. My tendency to avoid saying no reflects my dedication to supporting others, driving me to explore all possible avenues to meet their needs. I focus on simplifying tasks to enhance efficiency and prevent redundancy. With a forward-thinking mindset, I carefully consider the future implications of solutions before implementation, always asking questions and actively listening to ensure comprehensive understanding and collaboration.

Work

Baywest Wellness Hospital and Clinics

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System Administrator

Montego Bay, Saint James, Jamaica

Jul 2018→ Present

Summary

• Project Management of COVID-19 Testing Sites Spearheaded the successful rollout of multi-location COVID-19 testing sites, including the setup of an online platform for patient registration and results tracking. Ensured critical healthcare service delivery during the pandemic, facilitating timely access to testing for the community. • Comprehensive IT Support and Infrastructure Management Provided comprehensive IT support and infrastructure management for a hospital, multiple clinics, and a beach property. Maintained seamless operations and minimized downtime by implementing proactive maintenance and support strategies, ensuring reliability in critical healthcare services. • Operational Efficiency Optimization Optimized operational efficiency by overseeing hospital oxygen supplies and energy consumption. Implemented strategies for effective resource management and cost control, contributing to improved financial performance and sustainability within the healthcare setting. • Network Configuration and VoIP Implementation Independently configured pfSense firewall appliances across three locations, establishing dual internet connections to enhance network reliability. Set up secure site-to-site VPN tunnels to facilitate communication between sites, and implemented a 3CX PBX system over the VPN to improve VoIP services. Additionally, set up and trained staff on the Hospital Management System, enhancing operational efficiency and staff productivity.

B&J Hedonism II Resort and Spa

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System Administrator / IT Manager

Montego Bay, Saint James, Jamaica

Apr 2015→ Jun 2018

Summary

Managed comprehensive IT infrastructure and technical support for a 280-room resort, ensuring uninterrupted connectivity and system reliability.

Highlights

Managed the entire IT infrastructure for a 280-room resort, ensuring uninterrupted connectivity and achieving high system reliability.

Provided expert technical support to employees, troubleshooting IT issues and implementing effective solutions that improved productivity.

Secured and maintained critical network components, including IP addresses, wireless networks, and 3CX IP phone systems.

Conducted staff training on software and IT best practices, significantly improving technology utilization across the resort.

Assisted in major hotel renovations by strategically integrating new IT solutions into infrastructure upgrades, ensuring seamless transitions.

Grand Palladium Jamaica Resort and Spa

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IT Manager

Montego Bay, Saint James, Jamaica

May 2011→ Nov 2014

Summary

Led IT operations for a 1,000-room resort, optimizing technology investments and ensuring efficient system functionality.

Highlights

Led comprehensive IT operations for a 1,000-room resort, ensuring efficient system functionality and high-availability connectivity for a large-scale hospitality environment.

Developed and enforced robust IT policies and procedures, enhancing secure and efficient data management practices across the organization.

Supervised a team of IT personnel and effectively coordinated with vendors to execute system upgrades and maintenance, minimizing operational disruptions.

Managed and controlled IT budgets, strategically optimizing technology investments to directly align with and support overarching business objectives.

Education

The University of the West Indies Open Campus

Montego Bay, Saint James, Jamaica

Jan 2012→ Dec 2012

Certificate Supervisory Management

Courses

Certificate in Supervisory Management

Languages